Terms & conditions
1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or services.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2.1 Who we are. We are Health Threesixty Limited (trading as Dr. Tilean) a company registered in England and Wales. Our company registration number is 09433807 and our registered office is at Chester House, Fulham Green, 81-83 Fulham High Street, London, SW6 3JA.
2.2 How to contact us. You can contact us by telephoning our customer service team by writing to us at email@example.com and Chester House, Fulham Green, 81-83 Fulham High Street, London, SW6 3JA.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because the product has reached maximum capacity (for example a course, workshop or retreat) because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
This clause 4 only applies if you are a business.
4.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase products.
4.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
4.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8- Your rights to end the contract).
6.1 Minor changes to the products. We may change the product:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.
6.2 More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we may make the following changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received:
(a) Changes in the dates for any services you have purchased via the website.
7.1 Delivery costs. The costs of delivery for any documents or information relating to the products will be as displayed to you on our website.
7.2 When we will provide the products. The services will begin and complete on the dates set out in the order.
7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.4 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, flight details or travel arrangements booked by you to attend a service provided by us, emergency contact details, any dietary requirements, knowledge of skill set in yoga, mindfulness and swimming . If so, this will have been stated in the description of the products on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If what you have bought is faulty or mis-described you may have a legal right to end the contract (or a service re-performed or to get some or all of your money back), see clause 11;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
(c) If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6.
8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that the services may not take place on the agreed dates because of events outside our control;
(d) you have a legal right to end the contract because of something we have done wrong.
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
8.4 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of services, once these have started and/or been completed, even if the cancellation period is still running.
8.5 How long do I have to change my mind? For all services (for example, a course, workshop or retreat) you have 14 days after the day we email you to confirm we accept your order. However, once we have started and/or completed the services you cannot change your mind, even if the period is still running.
8.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us a cancellation fee. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund a cancellation fee in accordance with the following table as compensation for the net costs we will incur as a result of your doing so:
|Type of Service||Cancellation fee if you cancel more than 42 days before the date the services are specified to begin||Cancellation fee if you cancel between 28 – 41 days before the date the services are specified to begin||Cancellation fee if you cancel less than 28 days before the date the services are specified to begin|
|WAKE UP Retreats||50% of the total cost||100% of the total cost||100% of the total cost|
|FLY Coaching*||100% of the total cost||100% of the total cost||100% of the total cost|
*All cancelations of one-on-one sessions require a minimum of 24 hour notice otherwise you will be unable to reschedule the session.
|100% of the total cost||100% of the total cost||100% of the total cost|
9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
(a) Email. Contact customer services by emailing us at firstname.lastname@example.org. Please provide your name, home address, details of the order and, where available, your phone number and email address.
(b) Online. Complete the form on our website.
9.2 How we will refund you. We will refund you the price you paid for the products by the method you used for payment. However, we may make deductions from the price, as described below.
9.3 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
9.4 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind.
10.1 We may end the contract if you break it. We may end the contract for a service at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, details of any flights or travel arrangements booked by you to attend services being carried out abroad;
(c) you and your party do not behave in a responsible and reasonable manner at any time during the period of a service. If for any reason we are advised of inappropriate or offensive behaviour by you or a member of your party, we reserve the right to terminate your service and this contract forthwith. In such circumstances we will not be liable to refund to you any money nor reimburse any consequential loss or damage suffered by you.
10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct from that refund a termination fee in accordance with the following table as compensation for the net costs we will incur as a result of your doing so:
|Type of Service||Termination fee if you cancel more than 42 days before the date the services are specified to begin||Termination fee if you cancel between 28 – 41 days before the date the services are specified to begin||Termination fee if you cancel less than 28 days before the date the services are specified to begin|
|WAKE UP Retreats||50% of the total cost||100% of the total cost||100% of the total cost|
|FLY Coaching||100% of the total cost||100% of the total cost||100% of the total cost||DISCOVER Courses||100% of the total cost||100% of the total cost||100% of the total cost|
11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at Chester House, Fulham Green, 81-83 Fulham High Street, London, SW6 3JA or email@example.com
12.1 Where to find the price for the product. The price of the product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.2 for what happens if we discover an error in the price of the product you order.
12.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.
12.3 When you must pay and how you must pay. We accept payment with PayPal, MasterCard, Maestro, VISA, VISA debit, American Express. When you must pay depends on what product you are buying:
|Type of Services|
|WAKE UP Retreats||You must make an initial payment of $500 when purchasing a retreat to secure the booking. We will then invoice you for the balance.
Payment plans are available using a pre-agreed monthly payment plan.
Full payment for the retreat must be received no less than 10 weeks prior to the start date for the retreat.
|FLY Coaching||FLY Coaching can be paid for in full or using a pre-agreed monthly payment plan for the duration of the coaching. Payment plans must be paid monthly and on the same day each month from the purchase date of the package.|
|DISCOVER Courses||DISCOVER Course must be paid for in full at time of booking, unless there is an option for a payment plan. Where a payment plan option is available you must follow a pre-agreed monthly payment plan for the duration of the course. Payment plans must be paid monthly and on the same day each month from the purchase date of the package.|
12.4 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of Barclays Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
12.5 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.
This Clause 13 only applies if you are a consumer.
13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you; of satisfactory quality; and supplied with reasonable skill and care.
13.3 We are not liable for business losses. We only supply the products for your domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.4 We are not responsible for any loss or damage you suffer as a result of your own fault or negligence.
13.5 We are not responsible for any property (whether belonging to you or any other persons part of your group) placed, deposited, brought into or left in any part of the venue’s at which the services are conducted. Under no circumstances will we make good or accept responsibility or liability in this respect.
13.6 You are responsible for any loss or damage to any property of the venue at which a service provided by us is conducted.
This clause 14 only applies if you are a business customer.
14.1 We only supply the products for internal use by your business, and you agree not to use the product for any resale purposes.
14.2 Nothing in these terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(d) defective products under the Consumer Protection Act 1987.
14.3 Subject to Clause 14.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or
(f) any indirect or consequential loss.
14.4 Except as expressly stated in these terms, we do not give any representation, warranties or undertakings in relation to the products. Any representation, condition or warranty which might be implied or incorporated into these terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the products are suitable for your purposes.
14.5 We are not responsible for any loss or damage you suffer as a result of your own fault or negligence.
14.6 We are not responsible for any property (whether belonging to you or any other persons attending a service provided by us) placed, deposited, brought into or left in any part of the venue’s at which the services are conducted. Under no circumstances will we make good or accept responsibility or liability in this respect.
14.7 You are responsible for any loss or damage to any property of the venue at which a service provided by us is conducted.
15.1 You must inform us of all pre-existing medical and health conditions at the time of placing an order for all persons who will be attending a service provided by us.
15.2 If you are a business and you are booking a product on behalf of individuals you confirm that you have obtained consent from those individuals before providing us with information about any pre-existing medical or health condition affecting them.
15.3 We recommend that all individuals seeking to take part in a service we provide seek medical advice if they have any concerns regarding any part of the services or programmes.
15.4 If you are on any form of medication you should seek advice from your doctor as to whether our services are safe for you to participate in.
15.6 Please address any questions, comments and requests regarding our data processing practices to firstname.lastname@example.org
16.1 We recommend that you purchase travel and/or health insurance in case you need to cancel your booking due to circumstances beyond your control such as sickness, or death of a family member, or changes in travel arrangements made by yourself or a travel company, or any other circumstance that may require you to cancel this contract.
17.1 Where the product you have purchased is a retreat abroad it is your responsibility to ensure that any flights, travel arrangements and any visa and immigration requirements necessary for you and any other persons in your group to travel to the destination you have booked are organised and arranged by yourselves.
17.2 You and your party must behave in a responsible and reasonable manner for the entire duration of the retreat. If for any reason we are advised of inappropriate or offensive behaviour by you or a member of your party, we reserve the right to terminate your retreat and this contract forthwith. In such circumstances we will not be liable to refund to you any money nor reimburse any consequential loss or damage suffered by you. We reserve the right to claim any loss we suffer as a result of any inappropriate behaviour by you, for example damage to hotel property.
18.1 How we will use your personal information. We will use the personal information you provide to us.
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to give you information about similar products that we provide or for the purposes of carrying out a survey after we have provided the services to you, but you may stop receiving this at any time by contacting us.
18.2 We will only give your personal information to third parties where the law either requires or allows us to do so.
19.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in Clause 16.2.
19.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, inability to carry out the services at the agreed venue due to a fault of the venue, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
19.3 If an Event Outside Our Control takes place that affects the performance of our obligations under these terms:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under these terms will be suspended and the time for performance of our obligations and delivery of services will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
19.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us.
20.1 Disclaimer. We appreciate your utilisation of our www.drtilean.com program, videos, teleclasses, newsletters and/or other content, and so we’ve taken every effort to ensure we accurately represent our events, classes, journeys, retreats and teleclasses, and their potential to help you grow spirituality, personally and in your business. However, there is no guarantee that you will earn any money using such techniques, reach enlightenment, change your mental status, heal a terminal illness, or change anything in your life. Nothing on our website is a promise or guarantee of such changes. Your level of success in attaining similar results is dependent upon a number of factors including your skill, knowledge, ability, dedication, self-honesty, patience, openness, and tenacity. Because these factors differ according to individuals, we cannot guarantee your success.
20.2 You alone are responsible for your actions and results in life and business. Any forward-looking statements outlined on our website are simply our opinion and thus are not guarantees or promises for actual outcomes. No guarantees are made that you will achieve any results from our ideas or models presented on our website, and we offer no professional legal, medical, or financial advice.
20.3 Testimonials Disclaimer. The personal experiences by user comments and testimonials on our website are not a guarantee of what you should expect to experience. Although Health Threesixty Limited and/or its affiliates, facilitators, companies and representatives accepts all testimonials in good faith, Health Threesixty Limited and/or its affiliates, facilitators, companies and representatives have not independently examined the specific personal results of any of our journeys, retreats, teleclasses and video participants, and therefore has not verified the any specific experiences, improvements, changes or results quoted therein. These results may or may not be typical, and your results or experiences, if any, will vary and there is a risk that you will not make any changes at all, or experience what you believe you should experience. Again, whatever changes in your life that you make as a result of our journeys, retreats, teleclasses and videos is totally up to you based on the factors stated in the Disclaimer above at clause 20.1.
20.4 Use of Media. We may wish to record, photograph or film a programme/event and reserve the right to do so for the purposes of future programmes/events and/or promoting future programmes/events or otherwise. You consent to us recording, photographing or filming (“Recordings”) pursuant to and in consideration of the sum of $1. This consent includes Recordings of your participation in our live events, webinars, online courses, offline courses, presentations and otherwise (“participations”) and includes your past, present and future participations. You acknowledge and agree that we shall be entitled to edit, copy, add to, adapt or translate the Recordings at our discretion and, in respect of the Recordings, you hereby irrevocably waive in favour of us, our assignees and licensees the benefit of all moral rights and performers’ rights arising under the Copyright, Designs and Patents Act 1988 or similar rights arising under the laws of any jurisdiction. You agree that we may use such Recordings of you for purposes including (without limitation) promotion of future programmes, events and/or courses and to create content for future programmes, events and/or courses.
20.5 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
20.6 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
20.7 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 20.4. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
20.8 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
20.9 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
20.10 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.