Terms and Conditions

1. THESE TERMS

1.1 What these terms cover.

These are the terms and conditions on which we supply products to you, whether these are goods or services.

1.2 Why you should read them.

These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are.

We are The Soul Success Business Limited, a company registered in England and Wales. Our company registration number is 15847725 and our registered office is at The Soul Success Business Ltd, 171 Shirley Rd, Croydon CR0 8SS.

2.2 How to contact us.

You can contact our customer service team by writing to us at
[email protected] or The Soul Success Business Ltd, 171 Shirley Rd, Croydon CR0 8SS.

2.3 How we may contact you.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 “Writing” includes emails.

When we use the words “writing” or “written” in these terms, this includes emails.

3. OUR CONTRACT WITH YOU

3.1 How we will accept your order

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order.

If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because the product has reached maximum capacity (for example a course, workshop or retreat) because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

4. IF YOU ARE A BUSINESS CUSTOMER

This clause 4 only applies if you are a business.

4.1 If you are not a consumer, you confirm that you have the authority to bind any business on whose behalf you use our site to purchase products.

4.2 These Terms and our Privacy Policy, Terms of Website Use and Website Acceptable Use Policy constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

4.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.

4.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

5. PROVIDING THE PRODUCTS

5.1 Delivery costs.

The costs of delivery for any documents or information relating to the products will be as displayed to you on your product agreement.

5.2 When we will provide the products.

The services will begin and complete on the dates set out in the order.

5.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

6. REFUNDS

For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. Cancellation requests must be in writing and sent to [email protected]. After the cancellation period all sales are final and The Soul Success Business does not offer any additional refund or exchange policy.

Intangible online products are not refundable. As our service are digital products, it is deemed “used” after being emailed, downloaded and/or opened. If you are not happy with our services, your only recourse is to unsubscribe from using the services.

If you choose to stop using our services before the end of your billing cycle, you understand and accept that we will not be able to offer a refund, whether partially or in full, for the remaining part of your cycle.

For the sake of emphasis, we do not provide refunds, credit, or prorated billing for any canceled subscription. If you wish to cancel your subscription, please email [email protected]. You must complete a cancellation survey form prior to having your subscription cancelled, failure to submit your survey in a timely manner may result you being liable for the next billing cycle. Once your survey has been received our customer service can begin to process your cancellation request.

7. OUR RIGHT TO END THE CONTRACT

We may end the contract for a service at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, details of any flights or travel arrangements booked by you to attend services being carried out abroad;

(c) you and your party do not behave in a responsible and reasonable manner at any time during the period of service. If for any reason we are advised of inappropriate or offensive behaviour by you or a member of your party, we reserve the right to terminate your service and this contract forthwith. In such circumstances, we will not be liable to refund to you any money nor reimburse any consequential loss or damage suffered by you.

You must compensate us if you break the contract.

8. IF THERE IS A PROBLEM WITH THE PRODUCT

If you have any questions or complaints about the product, please contact us. You can write to us at The Soul Success Business Ltd, 171 Shirley Rd, Croydon CR0 8SS or [email protected]

9. PRICE AND PAYMENT

The price of the product will be the price indicated when you placed your order and/or clearly stated to you on the phone with our team. We take all reasonable care to ensure that the price of the product advised to you is correct.

We accept payment with MasterCard, Maestro, VISA, VISA debit, American Express.

We can charge interest if you pay late.

If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of Barclays Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

If you think an invoice is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.

For memberships and payment plans, every calendar month, your account will be charged the subscription fee on the card activated on your account. Should you need to update these details contact us at [email protected] and a new payment link will be sent out to you.

10. HOW WE MAY USE YOUR PERSONAL INFORMATION.

How we will use your personal information. We will use the personal information you provide to us.

(a) to supply the products to you;

(b) to process your payment for the products; and

(c) if you agreed to this during the order process, to give you information about similar products that we provide or for the purposes of carrying out a survey after we have provided the services to you, but you may stop receiving this at any time by contacting us.

We will only give your personal information to third parties where the law either requires or allows us to do so.

11. EVENTS OUTSIDE OUR CONTROL

11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in Clause 11.2.

11.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lockdowns, pandemics, lock-outs or other industrial action by third parties, inability to carry out the services at the agreed venue due to a fault of the venue, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

11.3 If an Event Outside Our Control takes place that affects the performance of our obligations under these terms:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under these terms will be suspended and the time for performance of our obligations and delivery of services will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

11.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us.

12. OTHER IMPORTANT TERMS

12.1 Disclaimer.

We appreciate your utilisation of our www.drtilean.com programmes, videos, teleclasses, newsletters and/or other content, and so we’ve taken every effort to ensure we accurately represent our events, courses, classes, journeys, retreats and teleclasses, and their potential to help you grow spirituality, personally and in your business. However, there is no guarantee that you will earn any money using such techniques, reach enlightenment, change your mental status, heal a terminal illness, or change anything in your life. Nothing on our website is a promise or guarantee of such changes. Your level of success in attaining similar results is dependent upon a number of factors including your skill, knowledge, ability, dedication, self-honesty, patience, openness, and tenacity. Because these factors differ according to individuals, we cannot guarantee your success.

12.2 You alone are responsible for your actions and results in life and business.

Any forward-looking statements outlined on our website are simply our opinion and thus are not guarantees or promises for actual outcomes. No guarantees are made that you will achieve any results from our ideas or models presented on our website, and we offer no professional legal, medical, or financial advice.

Additionally, you are solely responsible for complying with all applicable laws and regulations in operating your business. This includes, but is not limited to, data protection laws, advertising and marketing regulations, subscription laws, tax laws, consumer protection laws, and any applicable industry-specific standards.

We do not assume any responsibility for your failure to comply with legal obligations. You agree to indemnify and hold harmless The Soul Success Business Ltd and its team against any liability, loss, claim, or expense (including legal fees) arising from your business activities, client interactions, or legal non-compliance.

You also confirm that your business is in good standing and agree to notify us immediately if any legal investigation or dispute arises which may impact your participation in our services.

12.3 Testimonials Disclaimer. The personal experiences by user comments and testimonials on our website are not a guarantee of what you should expect to experience. Although The Soul Success Business Limited and/or its affiliates, facilitators, companies and representatives accepts all testimonials in good faith, The Soul Success Business Limited and/or its affiliates, facilitators, companies and representatives have not independently examined the specific personal results of any of our journeys, retreats, teleclasses and video participants, and therefore has not verified the any specific experiences, improvements, changes or results quoted therein. These results may or may not be typical, and your results or experiences, if any, will vary and there is a risk that you will not make any changes at all, or experience what you believe you should experience. Again, whatever changes in your life that you make as a result of our journeys, retreats, teleclasses and videos is totally up to you based on the factors stated in the Disclaimer above at clause 12.1.

12.4 Use of Media. We may wish to record, photograph or film a programme/event and reserve the right to do so for the purposes of future programmes/events and/or promoting future programmes/events or otherwise. You consent to us recording, photographing or filming (“Recordings”) pursuant to and in consideration of the sum of $1. This consent includes Recordings of your participation in our live events, webinars, online courses, offline courses, presentations and otherwise (“participations”) and includes your past, present and future participations. You acknowledge and agree that we shall be entitled to edit, copy, add to, adapt or translate the Recordings at our discretion and, in respect of the Recordings, you hereby irrevocably waive in favour of us, our assignees and licensees the benefit of all moral rights and performers’ rights arising under the Copyright, Designs and Patents Act 1988 or similar rights arising under the laws of any jurisdiction. You agree that we may use such Recordings of you for purposes including (without limitation) promotion of future programmes, events and/or courses and to create content for future programmes, events and/or courses. If you submit testimonials, feedback, reviews, or any form of written, audio or visual content, whether directly or by tagging us on social media or via email, you grant us a non-exclusive, royalty-free licence to use, reproduce, edit, and distribute that content for promotional and training purposes.

12.5 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

12.6 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

12.7 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 12.4. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

12.8 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.9 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

12.10 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

13. INTELLECTUAL PROPERTY

All content, materials, frameworks, and intellectual property shared through our services remain the property of The Soul Success Business Ltd. You may not reproduce, share, distribute, or create derivative works without prior written consent.